We've Got Answers

Every Question
Has a Thread

From caring for your rug to understanding the craft behind it — find honest answers to the questions we hear most often.

Frequently Asked Questions

We have listed some FAQs here which our customers usually ask, we'd love it if you could go through them. These have been drafted with the hope that we have been able to answer all your questions, however, if we did manage to leave something out, please don't hesitate to send us an email on info@thestudiokaleen.com and we shall attend to you!

About the Carpets/Products

All rugs displayed on our website have been photographed professionally to ensure we show our customers the most accurate colours possible. However, we'd like to advise all our users that while viewing colours online, a lot depends on the type, quality and age of the screen one uses to browse, and this can affect how the photos and colours are displayed on your screen.

About Purchasing

About Orders

About Shipping & Deliveries

About Returns

About Carpet Maintenance

Questions & Feedback

If you have any questions or feedback related to our FAQs, please email us at info@thestudiokaleen.com

Get in Touch

Every Question
Has a Thread

Frequently Asked Questions

About the Carpets/Products

Are the colours of the rugs on your website accurate?

Are the sizes listed on your website accurate?

My rug is shedding, is this normal?

How thick is the pile of a carpet?

What is a fringe?

Why do handmade carpets have some imperfections?

I see light and dark versions of the same shade in my carpet, is there a fault or defect in the carpet?

About Purchasing

Do you have a store or exhibition that I could visit to view your carpets?

Do you have a catalogue for your carpets?

How do I buy a carpet/product from your website?

About Orders

How do I view my orders?

How do I cancel an order?

About Shipping & Deliveries

How much does the shipping cost?

How long does the shipping take?

How do I track my order and shipment?

Do you ship to P.O. Boxes?

About Returns

If I don't like the carpet can I return it?

How do I initiate a return?

What do I do if my carpet/product is damaged on arrival?

Do I have to pay for the shipping when I return my carpet?

About Carpet Maintenance

How do I get rid of folds and creases in my rug/carpet?

How do I get rid of stains?

Can I wash my carpet myself?

Questions & Feedback

Every QuestionHas a Thread

Frequently Asked Questions

About the Carpets/Products

Are the colours of the rugs on your website accurate?

Are the sizes listed on your website accurate?

My rug is shedding, is this normal?

How thick is the pile of a carpet?

What is a fringe?

Why do handmade carpets have some imperfections?

I see light and dark versions of the same shade in my carpet, is there a fault or defect in the carpet?

About Purchasing

Do you have a store or exhibition that I could visit to view your carpets?

Do you have a catalogue for your carpets?

How do I buy a carpet/product from your website?

About Orders

How do I view my orders?

How do I cancel an order?

About Shipping & Deliveries

How much does the shipping cost?

How long does the shipping take?

How do I track my order and shipment?

Do you ship to P.O. Boxes?

About Returns

If I don't like the carpet can I return it?

How do I initiate a return?

What do I do if my carpet/product is damaged on arrival?

Do I have to pay for the shipping when I return my carpet?

About Carpet Maintenance

How do I get rid of folds and creases in my rug/carpet?

How do I get rid of stains?

Can I wash my carpet myself?

Questions & Feedback

Every Question
Has a Thread